Professor Olufemi Peters, the Vice-Chancellor of the National Open University of Nigeria (NOUN), says the management of the university has introduced an e-ticketing platform designed to address students’ various complaints.
Prof. Peters disclosed this during the formal launching of e-ticketing platform at the university’s headquarters in Jabi, Abuja.
He said: “Part of our schedule is innovation and this is one innovation. I am happy that finally, today, we are resolving students’ complaints to challenges through a particular approach that will improve effectiveness and efficiency.”
According to him, e-ticketing is in tandem with the tenet of Open and Distance Learning, adding that it is “one of the kernels, one of the pillars of ODL, which is learner support services.”
Peters added that since students are not present “to lodge their complaints as is done in conventional universities where students could move to the departments to ask questions, we must make every effort to bridge the distance between them and the university.
“Therefore, the university must make every effort to bridge the distance between where they live and where we are. This is all the essence of what we are doing here today – bridging the gap, bridging the distance,” he said.
Speaking further, he said: “We cannot stop the complaints of students, but what we want to do is that if they have any complaints we resolve it as quickly as possible so that they can rest assured that the people that you are not seeing, they’re taken care of.”
The VC, who expressed optimism and satisfaction with the ability of agents and supervisors to deliver based on their training, also promised to give them the necessary support through further training with a view to perfecting the e-ticketing platform.
He said: “I am happy the Registrar is there. You cannot be transferring people from this unit anyhow because they have gone through training and they are familiar with the processes already. It will not happen.
“What it means is that we are going to structure it in such a way that certain position becomes professional position in this university.”
Earlier in her welcome address, the Deputy Vice-Chancellor, Technology, Innovation & Research (TIR), as well as the moderator of the training, Professor Monioluwa Olaniyi, described the e-ticketing system as a “landmark” and “very important,” adding that the system is designed to ensure students complaints are brought to zero level.
While thanking other stakeholders for their contributions towards the success of the e-ticketing training-cum-launching, she said the new system will address several challenges.
She explained further that “we’ve arrived at a structure we believe it can work.”
On his part, the Deputy Director, Directorate of Information and Communication Technology (ICT) in the university, Mr. Sule Onu, who co-ordinated the training, lauded the e-ticketing platform, adding, “This system will be integrated into all our delivery portals.”
Meanwhile, the Director, of Information and Communication Technology (ICT), Dr. Greg Onwodi, thanked the vice-chancellor and the management of the university for their contributions to the success of e-ticketing, saying that several innovations have been taking place in his directorate.
During the two-day e-ticketing training workshop held for managers and desk officers between May 5-6, 2022 at the university headquarters in Abuja, the VC provided 25 laptop computers for agents, supervisors, and custom users for quality service delivery.